Privacy Policy

Last Updated: 23 September 2026

Battery Dukaan ("Battery Dukaan", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit or use www.batterydukaan.in, contact us, submit an enquiry, purchase products, or use our services.

1. Information We Collect

We may collect the following information when you interact with Battery Dukaan:

• Full name
• Mobile/telephone number
• Email address
• Billing or delivery address
• Vehicle information, including vehicle make and model
• Battery or product requirements
• Enquiry and order details
• Information submitted through contact or enquiry forms
• Payment and transaction-related information
• Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our Website, including your IP address, browser type, device information, operating system, pages visited, referring source, and Website usage information.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and requests
• Provide product information and quotations
• Process and fulfil orders
• Arrange delivery and installation
• Provide customer support
• Recommend suitable batteries, inverters, UPS systems, solar products, and related services
• Process payments and transactions
• Contact you regarding your enquiry or order
• Improve our Website, products, and services
• Analyse Website performance and visitor behaviour
• Prevent fraud and unauthorised activity
• Maintain Website and system security
• Comply with applicable legal requirements
• Send promotional communications where permitted by applicable law

3. Enquiry and Contact Forms

Our Website contains contact and enquiry forms that may request information such as your name, email address, phone number, subject, product requirements, vehicle information, and other relevant details.

We use the information submitted through these forms to respond to your enquiry and provide the requested products or services.

4. Cookies

Our Website may use cookies and similar technologies to:

• Enable essential Website functionality
• Remember preferences
• Understand Website usage
• Measure Website performance
• Measure advertising campaigns
• Improve user experience
• Support remarketing and advertising activities

You can control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

5. Analytics and Advertising

Battery Dukaan may use third-party analytics and advertising technologies, including Google Analytics, Google Ads, Google Tag Manager, Meta advertising technologies, and other marketing platforms.

These services may collect information about how visitors interact with our Website and may use cookies or similar technologies for analytics, advertising, attribution, and remarketing purposes.

Third-party services operate according to their respective privacy policies.

6. Sharing of Information

We do not sell your personal information as a standalone product.

We may share information where reasonably necessary with trusted service providers, including:

• Delivery and logistics partners
• Payment processors
• Website hosting and technology providers
• Analytics and advertising platforms
• CRM or customer-support providers
• Professional advisers
• Government authorities or law-enforcement agencies where legally required

Information shared with service providers will be used for legitimate business, operational, service, or legal purposes.

7. Payment Information

Where online payments are available, payment transactions may be processed by third-party payment service providers.

Battery Dukaan does not intend to store complete credit/debit card details on its own servers where payment processing is handled by an authorised third-party payment provider.

Customers should review the applicable payment provider's privacy and security policies when making online payments.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

10. Third-Party Websites

Our Website may contain links to third-party websites, services, or platforms.

Battery Dukaan is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

11. Children's Privacy

Our Website is not specifically directed toward children.

We do not knowingly collect personal information from children for purposes prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Request restrictions on certain processing activities
• Opt out of promotional communications
• Raise concerns regarding the handling of your personal information

To make a privacy-related request, please contact us using the details below.

13. Marketing Communications

We may contact you regarding products, offers, services, promotions, or information relating to your enquiry or interests.

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

We may continue to contact you regarding orders, transactions, service requests, or other necessary operational matters.

14. Changes to This Privacy Policy

Battery Dukaan may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Battery Dukaan

Email: batterydukaanhyd@gmail.com

Phone: +91-9182502589

Address:
9th Phase Road, Chandana Enclave,
Beside Karnataka Bank, Hyderabad,
Telangana 500072, India

Website: www.batterydukaan.in

For privacy-related requests, please mention "Privacy Request" in the subject line of your email.